Harts Systems Ltd was incorporated in 1982 for the sole purpose of developing computer systems on the newly invented microcomputers. Since that date, HSL has been successful in designing, implementing, marketing and supporting advanced computer systems for a variety of application areas.

The first system undertaken was a secondary school administration, with an emphasis on the scheduling requirement. The key thought at that time was,

We did it. And we produced the first, maybe the only, complete large system to work in hundreds of distant locations on this tiny machine. In the process we developed our own operating system, our own programming and development techniques. We learned efficiency, speed, reliability, and service. But above all, we learned how to design a system that could be managed by people unskilled in computers, and who are too busy to learn.

These lessons were learned in a laboratory that cannot be reproduced today. But these lessons are embedded in every application that we undertake in this world of Windows, web, telecommunications, graphics, and terabytes.

Today we measure our success by the satisfaction of our thousands of users.

All the systems marketed by Harts Systems Ltd have two salient features.

Our systems are reliable and thoroughly tested.

Our systems perform specific, clearly defined functions.

This was true of our first system, HARTS III School Administration Systems for the Apple II+, in 1982. Reliability was difficult to achieve in those days, and function definition changed every day. But we battled through.

Now we apply the same quality control standards to our systems for modern web-based and PC applications.

Most of our systems are designed to save the user time. Sometimes the savings are measured in minutes a day, and sometimes months to complete a task. We try hard to eliminate the computer complexities that waste user time. Our systems are all 'user friendly'. Typically our users are too busy with real work to spend time learning new computer tricks.

Excepting the CFO, everybody in the company from the most recent employee down to the president is a professional systems developer. All of us are involved in customer service on a daily basis.

No employee is directly involved with our customers until they have two years experience with our products. On the other hand, if you have an unusual problem with a system you might be passed to the original author of that system for resolution.

We developed our systems, we support our systems, and we market our systems.

Our Clients range from large school boards with 7,000 employees to a two person lawnmower repair shop. We estimate that at any single second, over ten thousand people are using our systems.

Over 90% of our clients are in North America. But interesting problems arise from our clients in China, Egypt, the Pacific Islands, and numerous other countries.

Despite this huge range of clientele, we can define two characteristics in common. They are invariably busy plying their own trade; and they do not pride themselves on their computer expertise.

They know that they can call or email us at anytime with a problem, and will have a solution within minutes. 97% of service calls are resolved within 30 minutes.

We like talking to our customers., and we try to ensure that our customers like talking to us.